Digital Transformation Specialist - Singapore - Whatfix Inc.
1 month ago
Description
Who are we?Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software.
Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback.
With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making.
The company has seven offices globally in the US, India, UK, Germany, Singapore, and Australia, and works with Fortune 500 companies around the world.
Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments.
"Hustle Mode ON"is the motto we live by.
Whatfix has been named among the top 20 B2B tech companies like Adobe, PayPal, and Cisco.
With YoY revenue growth of over 65%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list.
Listed in
Deloitte Technology Fast 500
among fastest-growing companies in North America for 2022 and 2021 and recognized as Great Place to Work
Our Customer centricity is evident from a Customer rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights
In this role, you will:
Work with our global customers to identify their target audiences' training needs, acquire an understanding of customer applications and processes, derive actionable insights, and use cases to improve digital adoptionCollaborate with cross-functional teams to deliver innovative solutions and bring process efficiency to our customersConsult, ideate, and propose optimal digital adoption solutions to our customers using the Whatfix Product Ecosystem.
Create Content using the Whatfix Studio Editor to suit the customer's use casesHelp develop standards and guidelines to ensure consistency in deliverables across projectsRequired ExpertiseAbility to build relationships with multinational stakeholders, and understand the purpose and requirements of various customer business/enterprise applications, processes, and user personas.
Have a strong learning appetite to become an expert on Whatfix Products through our Certification Programs2-10 years of experience in any of the following domains - Content Creation/Instructional Design/Technical Writing/Customer Success/Account Management/Marketing/Software Development/Business AnalysisComfortable working in a dynamic and evolving environmentAbility to travel to Client locations as requiredPreferred SkillsAwareness of diverse cultures and practices across geographiesWorked in any of the following industries - IT/ITES /Healthcare/BFSI/ Manufacturing/FMCG/ Oil and Gas among othersKnowledge of applications like ERP, CRM, CLM, etc.
such as Salesforce, MS Dynamics, SAP, Oracle, iCertis, etc would be an added advantage.Knowledge of Javascript, CSS, HTML will be an advantagePerks & Benefits (India)
Best-in-class medical insurance coverage
Free lunch & dinner buffetDoorstep cab drop facilityEducation sponsorshipInternal job transfer & global mobility programsScope to represent Whatfix at global eventsWe also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customersPlease Note:
We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it;We are an equal opportunity employer and value diverse people because of and not in spite of the differences.
We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.
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