Clinic Receptionist - Singapore - THE ARTISAN CLINIC PRIVATE LIMITED

THE ARTISAN CLINIC PRIVATE LIMITED

Verified Company

Singapore

6 days ago

Posted by:

Wei Jie

beBee Recruiter

Description

Responsibilities:

Greeting Patients: Warmly welcoming patients and visitors upon arrival, ensuring they feel comfortable and wellinformed throughout their visit.
Appointment Scheduling: Managing and maintaining the clinic's appointment calendar, scheduling appointments for patients, and handling any rescheduling or cancellation requests.
Patient Registration: Accurately obtaining and recording patients' demographic and insurance information, verifying insurance eligibility, and updating the patient database as needed.
Answering Phone Calls: Responding to phone inquiries from patients, healthcare providers, or insurance companies, providing appropriate information, and transferring calls when necessary.
Billing and

Payment Processing:
Collecting co-payments, deductibles, or other fees from patients, processing payments, and providing receipts. Additionally, assisting with billing tasks, such as preparing and submitting claims to insurance companies.

Medical Records Management: Ensuring the proper maintenance and confidentiality of patients' medical records, updating the information as required, and facilitating the transfer of records between healthcare providers when needed.
Patient Check-Out: Assisting patients with the checkout process, scheduling followup appointments, and providing any necessary instructions or information related to their visit.
Administrative Support: Performing general administrative tasks, such as filing, photocopying, and data entry, to ensure the smooth operation of the clinic.

Requirements:

High school diploma or equivalent; additional certification in Office Management or relevant field is a plus.
Proven work experience as a receptionist, preferably in a healthcare setting.
Familiarity with medical terminology and healthcare insurance practices.
Proficiency in Microsoft Office Suite and experience using practice management software.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities, with a keen attention to detail.
Ability to maintain patient confidentiality in accordance with HIPAA regulations.
A professional and friendly demeanor, with a focus on providing exceptional customer service.
Flexibility to work various shifts, including evenings and weekends, as needed.