Application Support Engineer - Singapore - ERP21 PTE LTD

Description

Main Tasks

• Provide timely and effective technical support for application-related incidents and service requests.
• Troubleshoot and resolve application issues, both independently and in collaboration with development teams.
• Monitor application performance, identify bottlenecks, and implement performance enhancements.
• Conduct root cause analysis for recurring issues and implement preventive measures.
• Collaborate with internal stakeholders to gather requirements and provide recommendations for application improvements.
• Maintain documentation related to application configurations, troubleshooting procedures, and known issues.
• Participate in application deployment and release management activities.
• Stay updated with industry trends and emerging technologies to drive continuous improvement in application support processes.

Requirements

• Only Singapore citizen need apply.
• Strong technical knowledge and minimum 2 years relevant Technical / Application Support experience on multi technology platforms.
• Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools.
• Proficient with SQL queries, preferably on Oracle or MySQL.
• Experience in troubleshooting on Solaris / Linux.
• Experience in hosting platform include but not limited to Tomcat, JBoss, IBM WebSphere/WebLogic is a plus.
• Familiarity with software development life cycle (SDLC) and ITIL principles.
• Excellent problem-solving and analytical skills.
• Effective communication and collaboration abilities.
• Ability to work under pressure and prioritize tasks in a fast-paced environment.

Preferred Skillset

Java

T-SQL

PL/SQL

Stored Procedure

Jira

Excel

Hosting Platform, include but not limited to, Tomcat, JBoss, IBM WebSphere/ WebLogic)