- Welcoming customers upon entrance
- Acting as the point of reference for guests who need assistance or information
- Understanding customer's needs and directing them to sales consultant or service advisor
- Answer the phone and make appointments, take and distribute messages or mail, and redirect calls
- Generate showroom reports and maintain leads database
- Provide support to marketing activities and events
- Ensure the showroom is in pristine condition
- Any other tasks assigned by the superior
- Respond to complaints and find the appropriate solution
- Preferably with at least NITEC in Service Skills or relevant discipline
- At least 2 years of experience as a concierge or customer service ambassador
- Candidates with Automotive industry experience is preferred
- Basic MS Office/ Salesforce is a bonus
Customer Service Ambassador - Singapore - VANTAGE AUTOMOTIVE LIMITED
Description
Roles & ResponsibilitiesVantage Automotive Limited is a proud member of the Sime Darby Motors Group, driven by a customer-first culture guided by our ethos of trust, reliability and quality. As the official distributors for Peugeot, Ford and BYD in Singapore, and a provider of extensive aftersales and roadside assistance services via our Quick Lane Service Centre, we tap on our diverse expertise to guarantee customer satisfaction.
Responsibilities:
Requirements:
Sime Darby Motors is the automotive arm of Sime Darby. One of the leading automotive players in the Asia-Pacific region with presence in nine markets, Sime Darby Motors spans across Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. A key industry player, it is actively invested across the entire value chain of the automotive business, from assembly, importation, distribution and retail, to after-sales services and rental, with more than 12,000 employees across the nine markets.
Tell employers what skills you haveMicrosoft Office
Housekeeping
Administration
Reliability
Data Entry
MS Office
Automotive Industry
Automotive
Communication Skills
Automotive Sales
Customer Satisfaction
Team Player
Customer Service
Assembly
Customer Service Experience