Customer Support Manager - Singapore - RECRUITPEDIA PTE. LTD.

RECRUITPEDIA PTE. LTD.

Verified Company

Singapore

6 days ago

Posted by:

Wei Jie

beBee Recruiter

Description

**Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Support Manager to be part of their team for ongoing transformation projects. They are located in the East - easily accessible.

Responsibilities:

Act as the primary point of contact for all customer communications
Collaborate with the Pricing Specialist to ensure timely delivery of pricing requests
Coordinate large global bids within agreedupon service level agreements (SLAs)
Monitor key performance indicators (KPIs) and SLAs, assisting the GSCS Manager in addressing any concerns regarding service levels
Support Account Directors in managing accountrelated administrative tasks
Ensure prompt delivery of all tracking and business reports to customers
Address process issues or concerns by working closely with customers or vendors
Attend regular update calls/meetings with Account Directors as needed
Provide proactive performance reports to customers
Utilize workflow reports to analyze customer activity trends, determine resource requirements for transactional work, and identify opportunities for automation
Identify areas for efficiency improvement
Keep customers fully informed about order and query status
All other adhoc duties as assigned

Requirements: