Student Relation Officer - Singapore - HYPERSCAL SOLUTIONS PTE. LTD.

HYPERSCAL SOLUTIONS PTE. LTD.
HYPERSCAL SOLUTIONS PTE. LTD.
Verified Company
Singapore

1 week ago

Wei Jie

Posted by:

Wei Jie

beBee Recruiter
Description

COMPANY DESCRIPTION
Kaplan is one of the world's largest and most diverse education providers with over one million students globally. Headquartered in US, Kaplan is part of Graham Holdings (formerly The Washington Post Company) and is its largest subsidiary.

Kaplan in Singapore has students from over 35 countries and regions.

As a Lifelong Integrated Learning Partner, we offer over 450 academic programmes for higher learning and professional certification courses for skills development, providing opportunities for individuals to always stay relevant.

To date, these opportunities have benefitted over 95,000 graduates.


We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time.

Our core values - Opportunity, Knowledge, Support, Integrity and Results - help guide the way we work.

At Kaplan, we provide a stimulating and professional working atmosphere with plenty of room for initiatives and growth.


RESPONSIBILITIES

Job Summary:

We are looking for a dynamic and customer-oriented Student Relations Officer to join our team.

In this role, you will be responsible for providing frontline customer service support to students, handling enquiries related to courses and services offered by Kaplan Financial, and ensuring a smooth enrolment process.


Key Roles and Responsibilities:


  • Assist in coverage at frontline counter, occasionally at Library & Reception Counter when needed
  • Attend to walkin enquiries and course consultation for Kaplan Financial (FIA, ACCA, CFA, OBU & SCA).
  • Handle enrolment procedures, checking contracts and collection of fees/charges.
  • Process sales of Schweser Products & ACCA/FIA study materials.
  • Help out with phone enquiries and other administrative jobs e.g. printing of Students' access card.

Requirements:


  • Prior experience in a customer service or student services role in the education industry
  • Familiarity with accounting or finance courses such as FIA, ACCA, or CFA is a plus
  • Strong interpersonal and communication skills
  • Excellent problemsolving and multitasking abilities
  • Able to work well under pressure and in a fastpaced environment
  • Proficient in Microsoft Office and basic computer skills


If you are passionate about delivering exceptional customer service, thrive in a team-oriented environment, and have a strong desire to help students achieve their educational goals, we would love to hear from you.


QUALIFICATIONS

  • Diploma or equivalent qualification

OTHER INFORMATION

Working hour:
Monday - Friday ~ 11am-8pm / 12pm - 9pm

Saturday ~ 9am - 3pm (twice per month)

Location:
Singapore Central Area (Dhoby Ghaut MRT)
More jobs from HYPERSCAL SOLUTIONS PTE. LTD.
See all jobs of HYPERSCAL SOLUTIONS PTE. LTD.