-
Tiktok Local Services
1 week ago
TikTok SingaporeResponsibilities · About Us · TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. · Why Joi ...
-
Business Development-local Services
3 days ago
ByteDance Singapore**About ByteDance**: · Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance ...
-
Tiktok Local Service Business Analyst
1 week ago
TikTok SingaporeResponsibilities · About Us · TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berl ...
-
Tiktok Product Designer, Local Services
3 days ago
TikTok SingaporeResponsibilities · About Us · TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. · Why Joi ...
-
ING Bank N.V. Singapore**JOB DESCRIPTION** · Job Title: Local Product Manager Transaction Services · Corporate Title: Vice President · Location: Singapore · *** · **Your role & work environment** · The purpose of the local Product Manager to make our clients successful by offering them seamlessly integ ...
-
Local Services
1 week ago
TikTok Singapur, SingaporeTeam Introduction · With the mission of "Inspiring New Life and Helping Good Business", Local Services is committed to becoming the most trusted local service platform for users and partners. In Local Services, through POI, Video, LIVE, Search, and other various products -- servi ...
-
Local Services
2 days ago
TikTok Singapur, SingaporeTeam Introduction · With the mission of "Inspiring New Life and Helping Good Business", Local Services is committed to becoming the most trusted local service platform for users and partners. In Local Services, through POI, Video, LIVE, Search, and other various products -- servi ...
-
TikTok Local Service Business Analyst
5 days ago
TIKTOK PTE. LTD. SingaporeRoles & Responsibilities · About TikTok · TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, ...
-
フロアスタッフ
1 week ago
Good Job Creations (EN) Singapore飲食・レジャー · 求人番号 · 気になる · 雇用形態 · 正社員 · 業種 · 飲食・レジャー · 職種 · 給与 · SGD 3,000 ~ SGD 4,500 · 待遇 · 賞与(年1回)業績給(年1回) · 就業時間 · 1日8時間程度 · 勤務日 · 2週3休 · 概要 · フロアでの接客のお仕事を中心に、シンガポールへ美味しいお寿司をお届けしましょう · 求人内容 · - 日系の寿司レストランにて、フロアで接客をして頂きます · ‐ お客様(ローカル80%・日本人20%)の接客対応 · ‐ 料理の提供 · ‐ キッチンでの簡単な補助 · ‐ ...
-
Guest Experience Expert
1 week ago
Marriott International, Inc Singapore**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Posición** ...
-
IT Specialist
1 week ago
JOBSTER PRIVATE LTD. SingaporeCollaborates with the Business Unit IT Management, internal and 3rd Party Suppliers to align business requirements and IT systems and processes · Manages projects, requirements and escalations seamlessly according to the global targets and strategy · Supports implementation of op ...
-
Accountant - 6 Months Contract
1 week ago
KERRY INTERIM PTE. LTD. Singapore**Job Description · Kerry Interim is currently hiring an Accountant to work on-site with a well-known luxury retail brand. This role will work closely with business stakeholders and report to the market's Senior Finance Manager/Finance Manager. · **Responsibilities · This role wi ...
-
Senior Ta Analyst
5 days ago
Franklin Templeton Investments SingaporeWe are looking to hire a Senior TA Analyst / TA Analyst for our Singapore office to oversee mutual fund operations and support global shareholder services strategies. This role is responsible for TA Oversight activities. This role also helps to protect the best interests of the f ...
-
Agent-guest Relations
2 days ago
Marriott International, Inc Singapore**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo ...
-
Agent-guest Relations
1 week ago
Marriott International, Inc Singapore**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo ...
-
Agent-at Your Service
1 week ago
Marriott International, Inc Singapore**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo ...
-
Agent-at Your Service
1 week ago
Marriott International, Inc Singapore**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo ...
-
IT Infrastructure and Operations Manager
1 week ago
LUMILEDS SINGAPORE PTE. LTD. SingaporeIT Infrastructure and Operations Manager (2-Years Contract) · Yishun, Singapore · **Who We Are**: · Lumileds is the leading global light engine company serving customers in automotive lighting, general illumination, and consumer market segments. Lumileds operates in over 30 count ...
-
International Service Centre Gm
5 days ago
STARCHARGE ENERGY PTE. LTD. Singapore**Responsibilities: · Lead the international service teams to: · - Ensure their adherence to safety regulations, quality standards, and service protocols. · - Provide technical guidance and support to service technicians, troubleshooting complex issues, and resolving customer esc ...
-
Senior Product Manager
4 days ago
TikTok SingaporeResponsibilities · TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. · Why Join Us · Crea ...
Local Services - Singapur, Singapore - TikTok
Description
About the teamThe Governance and Experience (GNE) team of Local Services seeks to preserve trust and uplift the user experience for TikTok Local Services, by designing and implementing end-to-end programmes that enable a safe, trustworthy and thriving international marketplace.
As a GNE Strategy Analyst within the GNE team, you will be a key pillar of the team.You will help devise and provide a strategic overview of GNE's key output indicators, success metrics and necessary capabilities roadmap.
This will be including through user research and competitor benchmarking, to ensure that GNE adopts industry-leading best practices to ensure a trustworthy ecosystem and best-in-class user experience for the Local Services business environment.
Responsibilities- Assess and devise GNE's key input and output metrics and success indicators; support GNE functional teams to focus on data-driven and appropriate outcomes and benchmarks.
Work with cross-functional teams like Data Science and Data Engineering to derive and implement such indicators.- Conduct competitor research and benchmarking.
Provide GNE functional teams the necessary insights into industry-leading best practices regarding devising governance and experience strategies and measurement systems.- Track, plan, and coordinate costs, workforce resourcing, and utilisation.
Ensure sufficient resources for GNE to undertake activities pertaining to moderation, customer service, and service recovery to support required outcomes.
Make progress on cost efficiencies while maximising desired outcomes.- Undertake strategic planning activities (., target-setting, resourcing, budget allocation, across GNE's functional domains.Work with functional teams to build strategic solutions roadmaps and projects prioritisation.- Synthesise research and analyses; and prepare written reports, documentation and presentations.
Present outcomes and recommendations in a legible and structured format to management and stakeholders.- Assess GNE outcomes in tandem with Business growth objectives.
Provide GNE with insights into Business teams' outcomes and vice-versa.Support GNE's furtherance of its objectives to provide a trustworthy ecosystem and best-in-class customer experience, while seeking to facilitate Business growth.- Undertake ad-hoc strategic data analysis and research projects, ., on cost-benefits trade-offs, competitor benchmarking and capabilities, etc., as need be in furtherance of GNE strategic objectives.- Track progress and utilisation against set targets and success indicators.
Conduct data-driven root-cause and impact analyses; devise data-driven recommendations to address gaps and areas of improvement.- Devise data-driven strategies and solutions to solve problem statements as needed.
Work with GNE functional teams and cross functional stakeholders, such as Finance, Algorithm, Product, Engineering, Legal, Business teams, as needed, to implement required solutions and drive outcomes.
Minimum Qualifications- 3 years of experience in driving data-driven governance and experience programmes within O2O, Services, E-commerce, strategy consulting, operations management, seller risks, seller operations, or related governance & experience programmes.
Experience in management consulting will be a plus.- Bachelor's degree and above, preferably in a quantitative field such as Mathematics, Statistics, Engineering, Data Analytics, or related fields.- Data interpretation or analysis is required for this role.
- Strong ability to independently conduct in-depth research, competitor benchmarking and data analytics projects.- Excellent report-writing and presentation skills.This role requires the ability to synthesise research and analysis, and to present the outcomes and recommendations in a legible and structured written format to management and stakeholders.- Possesses strategic thinking, as well as programme management and communication skills, with the ability to manage and push complex projects, as well as influence multiple cross-functional teams.- Proactive, independent and driven; able to thrive in ambiguity and handle multiple competing priorities in a fast-paced environment.
Preferred Qualifications- Proficiency in utilising querying and analytical tools, and conducting data analysis (., SQL, Python) is advantageous.- Familiarity with O2O, E-commerce, or other online and offline services, governance & customer experience, regulatory and compliance requirements will be a plus.- Experience working in SEA markets is a plus, given the need to develop or review policies, content, or compliance documents in certain relevant languages.