CUSTOMER SERVICE - Singapore - THONG LEE CONTAINER SERVICE PTE. LTD.

    THONG LEE CONTAINER SERVICE PTE. LTD.
    THONG LEE CONTAINER SERVICE PTE. LTD. Singapore

    2 weeks ago

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    Description
    Roles & Responsibilities

    Thong Lee Container Service Pte Ltd is in the transportation industry, providing trucking services of sea freight containers to our wide range of customers from various trade and industry.

    Overview of this role is to liaise with customers to organize new job orders before handing over to Operations team.

    Key roles as our Customer Service Officer involves the following:

    • Creating new job orders provided by customers
    • Monitor vessel arrival and update customers for any changes in ETA
    • Preparing delivery schedule for Operations team
    • Ensure details and documents are in place before processing of sea freight containers in PSA Portnet
    • Monitor required delivery date and time and keeping track of job status
    • Communicating with customers via email or phone to provide updates or solutions
    Tell employers what skills you have

    Microsoft Office
    Interpersonal Communication Abilities
    Highly responsible
    Freight
    Trucking
    Transportation
    Communication Skills
    Team Player
    Customer Service
    Handle customer calls