planning & customer support - Singapore - NTS COMPONENTS SINGAPORE PTE. LTD.
2 weeks ago
Description
Roles & ResponsibilitiesResponsibilities:
• Execute production planning activities with focus on customer order fulfilment, on-time delivery and related logistics support.
• Manage customers' expectations by clearly communicating team's commitment to customer and providing prompt updates to customers.
• Proactively attend to customer's request/feedbacks and challenges in a professional manner.
• Monitor orders on regular basis and assist in forecasting for Planners through regular meetings.
• Obtain and share customers' feedback with colleagues and other departments to improve product and service.
• Maintain excellent organizational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously.
• Manage the operational sales activities through Outstanding Order Report with Customers.
Skills:
• Knowledge in operation process and experience in MRP system will have an added advantage.
• Excellent communication and interpersonal skills to collaborate effectively with multiple stakeholders.
• Able to stay calm, work well under pressure and manage feedback.
• Has initiative, is organized and able to meet delivery schedule.
• Advance in Excel (VLOOKUP, Pivot)
• Working closely with sales team to understand and execute pricing strategy with assigned customer account.
• Identify business development opportunities through customer conversation.
• With minimal Supervision
• Perform any other related tasks as assigned
Experience & Education:
• Minimum 2 years of relevant experience.
• Candidate should possess at least a Diploma in Project Management or equivalent.
Forecasting
Customer Support
Work Well Under Pressure
Interpersonal Skills
Production Planning
Hyperion
Cognos
Pricing Strategy
Project Management
Financial Modeling
Pressure
Business Analytics
TM1
Vlookup
MRP
MIS