Customer Service Executive - Singapore - CPG FACILITIES MANAGEMENT PTE LTD

Description

Roles & Responsibilities

Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and providing excellent customer service to callers. He/she will be receiving enquiry calls from the public.

Job Requirements

• Prefer with a minimum 6 months of experience working in a contact centre industry or customer service experience in a high-volume, multi-channel Customer Experience and/or Customer Service function.
• Adequate telephone skills and proper etiquette.
• Able to work in a fast-paced environment due to high volume of inquiries.
• Working schedule: 5-day work week with inflexible day-off, able to work rotating shift hours (8.5 hrs) including weekends and public holidays.

Working location is at Woodlands

Tell employers what skills you have

Customer Service Skills
Listening Skills
Microsoft Office
Customer Experience
Telephone Manner
Target Driven
Customer Service Representatives
Customer Satisfaction
Telephone Skills
Customer Service
Conflict
Customer Service Experience
Call Center