Call Agent - Singapore - ADEMCO (FAR EAST) PTE LTD

ADEMCO (FAR EAST) PTE LTD

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Highlights:

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Health insurance:

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Dental reimbursement:

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AWS + Performance Bonus:

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Friendly environment:

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Multiple buses to town:

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Havelock MRT Station (TE16) just outside our office

Description

Manage all inbound and outbound calls in a timely and professional manner
Attend alarm signals and fault call reported to achieve the Service Level Agreement (SLA)
Handle customers' complaints via phone or correspondence professionally
Update and maintain a proper record on all customers
Be involved actively in the customer retention program and strategy
Work as a team and ensure that the call centre service level is met
Resolve customer queries efficiently and escalate problems/issues promptly

Requirements:

Able to work on either schedule monthly rotating Morning 7am to 5pm and Afternoon shift work 1pm to 11pm, including weekends and Public Holidays
Possess good communication, interpersonal skills and PC knowledge
Able to speak Mandarin in order to assist in managing Mandarin speaking customers for mandarin alarM/Fault request and support purposes
Training will be provided

Please indicate in your profile your expected salary as you apply. Thank you.