Patient Service Associate, Aasc - Singapore - NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.
Description
Pre-admission Administration:
- Coordinate with AH Bed Management Unit (BMU), Community Nursing and Outpatient Clinicians, and liaise with patients for elective admission (or re-admission) cases.
- Coordinate with AH BMU, clinicians, nursing to manage patients when elective admissions are cancelled.
- Facilitate elective admission by providing phone counselling, bed booking and arrange for ambulance transport and calling of patient prior to admission to confirm and prepare for admission.
Financial Counselling /Admission:
- Conduct financial counselling for admitting and admitted patients, and explain to the patient / Next-of-Kin (NOK) how hospital charges are derived and advise patients on options available to pay their bills.
- Provide financial advice to patient/ next-of-kin on available subsidies and schemes
- Assist patients to complete the various modes of payment forms.
- Liaise with patient's company for letter of guarantee when applicable
- Refer appropriate cases to medical social worker for assistance
Bill Enquiries:
- Assist patients / NOK to understand the hospital bills and how they can settle their outstanding payments.
- Assist patients who require Financial Assistance by referring them to Business Office / Medical Social Work (MSW) Department for financial assistance schemes that the patient may be eligible for.
Administrative Responsibilities:
- Assist patients / NOK / general public on general / non-clinical / non-medical issues over the counter or through telephone.
- Actualize patient admission in hospital's Admission Discharge Transfer (ADT) system when patient is admitted.
- Perform posting of charges into the hospital's billing system for in-flight patients.
- Perform settlement for NETS / Credit Card transactions daily.
System Testing Duties:
- Be involved as a user to assist AASC in testing enhanced features of various IT systems used by the hospital to generate patients' bills.
Other Responsibilities:
- Perform daily housekeeping of the reception areas and workstations, in order to maintain a professional image and neatness of the work place
- Guide new hires on the SOPs and workflows.
- Take a proactive role in participating in internal AASC projects, as assigned.
- Perform ad-hoc duties as directed from AASC Management.
Requirements:
- GCE A-Levels, Diploma and above
- Good communication skills. Ability to speak a second language will be an advantage.
- Good customer service skills. Prior experience in hospitality or service industries will be an advantaged
- Good coordinating and organizing skills
- Ability to multitask and work in a fastpaced environment
- Proficient in Microsoft Office, Knowledge of SAP will be an advantage
- Be comfortable with working in inpatient wards
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