Senior Customer Relations Officer - Singapore - SINGAPORE LAND GROUP LIMITED

Description

Responsibilities:

• Responsible for daily operations of the information counter, attend to customer enquiries, and assist with the shopping mall's promotions and redemptions.
• Handle face-to-face and phone calls feedback.
• Raise work orders whenever tenants request technical assistance.
• Handles daily redemption and settlement of Marina Square Gift Vouchers (MSGV) for credit card reward program.
• Perform mall gift voucher sales transactions and be responsible for reconciliation of daily sales takings.

Requirements:

• Minimum 'N' / 'O' / 'A' / Diploma level holder.
• 1 year of experience in frontline customer service or hospitality industry preferred.
• Candidates with more experience may be considered for Senior Customer Relations Officer role
• Candidates who have prior supervisory skills may be considered for the Assistant Supervisor role.
• Good oral and written communication skills.
• Passion for customer service and possess good customer handling skills.
• Friendly and nice personality.
• Able to work shifts, weekends, and Public Holidays.