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- Operational Leadership:
- Lead daily operations of the workshop and parts department to ensure efficient workflow and timely service delivery.
- Monitor technician productivity, service lead times, and job card management to improve performance.
- Ensure DMS utilization for real-time tracking and reporting.
- Customer Experience & Retention:
- Achieve high customer satisfaction (CSI) through structured service processes and quality controls.
- Develop customer retention initiatives such as service packages, follow-up campaigns, and loyalty programs.
- Revenue & Cost Management:
- Drive profitability through upselling, service packages, parts and accessory sales, and optimized labor rates.
- Prepare and manage budgets, forecasts, and monthly performance reviews.
- Analyze department P&L and implement cost control measures.
- Parts Operations:
- Ensure timely availability of fast-moving and critical parts.
- Manage inventory levels to reduce dead stock while avoiding parts shortages.
- Collaborate with the parts team to support both internal workshop and retail sales.
- Compliance & Standards:
- Ensure compliance with all manufacturer guidelines including service processes, warranty procedures, and audits.
- Maintain excellent relationships with representatives and participate in dealership network reviews.
- Team Management:
- Lead, train, and develop service advisors, technicians, and parts personnel.
- Create a performance-driven environment with clear targets and recognition.
Aftersales Division Head - Singapore - beBee Careers

Job title: Senior Aftersales Manager
Description
Job Description
The Senior Aftersales Manager will lead the operational strategy and execution of the aftersales division, including workshop service, parts operations, customer experience, and warranty management.
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Division Head
Michael Page- Singapore
-
Applications Engineer
Full time KLA- Singapore, Singapore
-
Singapore ISG Compliance, Vice President
Full time Morgan Stanley- Singapore, Singapore
-
CFO – Treasury – Capital
Full time Deutsche Bank- Singapore, One Raffles Quay
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CFO - Financial, Regulatory and Risk Reporting Specialist - VP
Full time Deutsche Bank- Singapore, One Raffles Quay
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Communications Manager, Diagnostics, Asia Pacific
Full time Roche- Central Singapore
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Project Administrator
Full time WSP CONSULTANCY PTE. LTD.- Singapore
-
Resident Physician
Freelance WOODLANDSHEALTH PTE. LTD.- Singapore
-
Sales Support Executive (Corporate Sales Division/ West/ Up to 4,000)
GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.- Singapore
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Associate/Vice President
Mitsubishi UFJ Financial Group- Singapore
-
sommelier
Full time TASTE OF LIFE PTE. LTD.- Singapore
-
Assistant Sales Manager
Full time PASONA SINGAPORE PTE. LTD.- Singapore
-
ID Administrator
OPUS IT SERVICES PTE LTD- Singapore
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ID Administrator
OPUS IT SERVICES PTE LTD- Singapore
-
Senior/Associate Executive, Finance
SENGKANG GENERAL HOSPITAL PTE. LTD.- Singapore
-
Assistant Director, Rooms
MANDAI RESORTS PTE. LTD.- Singapore
-
Senior Consultant
Freelance WOODLANDSHEALTH PTE. LTD.- Singapore
-
Management Associate
Full time LEY CHOON CONSTRUCTIONS AND ENGINEERING PTE LTD- Singapore
-
Sales Support Executive (West/ Up to 4,000)
GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.- Singapore
-
Strategic Communications Leader
MICHAEL PAGE INTERNATIONAL PTE LTD- Singapore
-
Market Team Head
UBS- Singapore