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  • Aftersales Division Head - Singapore - beBee Careers

    beBee Careers
    beBee Careers Singapore

    2 weeks ago

    Default job background

    Job title: Senior Aftersales Manager

    Description

    Job Description

    The Senior Aftersales Manager will lead the operational strategy and execution of the aftersales division, including workshop service, parts operations, customer experience, and warranty management.

    • Operational Leadership:
      • Lead daily operations of the workshop and parts department to ensure efficient workflow and timely service delivery.
      • Monitor technician productivity, service lead times, and job card management to improve performance.
      • Ensure DMS utilization for real-time tracking and reporting.
    • Customer Experience & Retention:
      • Achieve high customer satisfaction (CSI) through structured service processes and quality controls.
      • Develop customer retention initiatives such as service packages, follow-up campaigns, and loyalty programs.
    • Revenue & Cost Management:
      • Drive profitability through upselling, service packages, parts and accessory sales, and optimized labor rates.
      • Prepare and manage budgets, forecasts, and monthly performance reviews.
      • Analyze department P&L and implement cost control measures.
    • Parts Operations:
      • Ensure timely availability of fast-moving and critical parts.
      • Manage inventory levels to reduce dead stock while avoiding parts shortages.
      • Collaborate with the parts team to support both internal workshop and retail sales.
    • Compliance & Standards:
      • Ensure compliance with all manufacturer guidelines including service processes, warranty procedures, and audits.
      • Maintain excellent relationships with representatives and participate in dealership network reviews.
    • Team Management:
      • Lead, train, and develop service advisors, technicians, and parts personnel.
      • Create a performance-driven environment with clear targets and recognition.

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