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- Receive, record and transmit guest requests accurately.
- Prepare and distribute various departmental reports.
- Input accurate room status into system daily and investigate discrepancies.
- Maintain and update administrative data.
- Maintain key control and monitor lost properties.
- Maintain work area in a proper state of cleanliness.
- Record and manager Pest Control Reports and General Cleaning Rooms, communicate with Front Office for room blocks when required.
- Handle guest complaints tactfully, delegate to team members in a timely member to conduct service recovery & report incident to Executive Housekeeper.
- Keep track of guests' preferences, record and follow up guest traces together with Supervisors.
- Record Baby cots and Extra bed inventory, managing loan items record.
- Be familiar with Housekeeping positions and team members' job functions.
- Maintain good relations with team members and other interfacing departments.
- Ensures smooth handover of daily activities to the next shift.
- Understand Housekeeping receiving, stock ordering, stock inventory and monitor monthly usage.
- Records and keep track of MCs, ALs and PHs.
- Prepare and record monthly expenses records.
- Reporting discard, spoilage, fixing to management. Communicate with vendors for any form of follow ups needed.
- Work closely with all team members for smooth operations.
- Check RA report and tally with system at the end of RA shift.
- Record of Housekeeping team OT and incentives count.
- Handover and update to Housekeeping team at the end of shift.
- Record conversations, requests in log book/e-log.
Housekeeping Coordinator - Singapore - EL DEVELOPMENT (VENTURES) PTE. LTD.
Description
Roles & ResponsibilitiesSummary
Responsible for providing housekeeping order taking and attending to telephone requests from guests and staff.
Job Responsibilities
Front Office
Microsoft Office
Housekeeping
Interpersonal Skills
Inventory
VIP
Service Recovery
Service Challenges
Attention to Detail
Opera
Customer Service
Service Excellence
Hospitality