Call Centre Agent - Singapore - UGKS LIMOUSINE PTE. LTD.

UGKS LIMOUSINE PTE. LTD.
UGKS LIMOUSINE PTE. LTD.
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description
As a call center agent for a limousine company and airport transfer company in Singapore, your duties may include:

  • Answering incoming calls from customers and providing information about limousine services, airport transfers, rates, and availability.
  • Assisting customers with booking reservations for limousine services or airport transfers, including collecting relevant information such as pick-up and drop-off locations, flight details, and passenger preferences.
  • Handling customer inquiries, feedback, and complaints in a professional and courteous manner.
  • Coordinating with drivers and dispatchers to ensure timely pick-ups and drop-offs for customers.
  • Updating and maintaining customer records and reservations in the company's database.
  • Providing support and assistance to customers who may encounter issues during their travel, such as flight delays or changes in plans.
  • Upselling additional services or packages to customers to enhance their limousine experience.
  • Following company policies and procedures to ensure quality service delivery and customer satisfaction.
  • Collaborating with other team members to improve customer service processes and enhance overall efficiency.
  • Staying informed about the latest promotions, services, and offerings to effectively communicate with customers and maximize sales opportunities.
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