Customer Support Specialist - Singapore - U3 Infotech Pte Ltd

    U3 Infotech Pte Ltd
    U3 Infotech Pte Ltd Singapore

    1 month ago

    Default job background
    $24,000 - $48,000 per year Customer Service / Support
    Description
    Job Responsibilities & Duties


    Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.

    Ability to understand customers' needs and provide appropriate solutions and attention
    Identify cross-sell opportunities during customer interaction
    Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
    Solicit customers' feedback and identify problem trends for improvement actions

    Please note :
    Morning shift start between 08:00am to 11:00am and afternoon shift start from 01:00pm to 03:00pm (8.5hrs -9 hrs shift in a day)- 5 days working (Off- 1 weekday and 1 weekend)