Desktop Engineer - Singapore - ITCAN PTE. LIMITED

Description

This position provides the desktop support for the first contact point for customers, you will be responsible

to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will

ensure that software, licenses and operations comply with standards.

Responsibilities:

• Performed Desktop Support services to users, END USER SUPPORT, LEVEL 2 SUPPORT
• This includes receiving, prioritizing, documenting and actively resolving end user help requests
• and escalating incidents when necessary to maintain customer satisfaction and SLA
• expectations.
• Perform imaging/re-imaging
• Perform asset inventories
• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
• Updates Incident records
• Creates and updates work instructions (where necessary)
• Document standards and procedures (where necessary)