IT Support Specialist - Singapore - THE NATIONAL KIDNEY FOUNDATION

Description

Job Role

Endpoint Administration & Support

Main Responsibilities

• Lead cross functional IT projects and be accountable for all resources.
• Deputise the Endpoint Team Lead during his absence.
• Manage IT vendors.
• Review, recommend and upgrade IT processes, where applicable.
• Day-to-day management, administration, and support of all NKF EUCDs and backend management tools.
• Participate in the design and architecture of NKF infrastructure and systems.
• Manage IT projects on a daily basis, to ensure that projects produce the required results. It includes planning, monitoring, and implementing the project deliverables.
• Evaluate emerging technologies and recommend purchase, development, or enhancement of hardware and software.
• Provide technical support for all EUCDs and render support to other teams when needs arise.
• Monitor EUCD performance and troubleshoot problem areas proactively and reactively as needed.
• Create and maintain up-to-date documentation and asset inventory.
• Assures knowledge transfer for new systems introduced and installed.
• Coordinate with other members of the team for business continuity and disaster avoidance/recovery program.
• Take charge of EUCD software licence management & software deployment.
• Maintain up-to-date patching & hardening of all EUCDs.

Qualifications

Diploma or Bachelor's Degree or equivalent in IT

Experience

• 5 to 7 years' experience in IT EUCD management, administration, and support.
• Strong hands-on knowledge in latest version of Microsoft Windows and Microsoft 365, a must.

Soft Skills

• Possesses deep interest in IT Infrastructure-related technologies and trends.
• Able to work independently with minimum supervision.
• Must be able to be an active team player.
• Must be able to perform after-office hours work, if needed.