Customer Support Representative - Singapore - ELITE ENTERTAINMENT PTE. LTD.

Description

>> Job title: Customer Service Manager

>> Location: 1 JALAN BERSEH, NEW WORLD CENTRE, SINGAPORE

>> Working hours: 6pm to 3am

>> Salary: $3000 - $8000

>> Preference: Full-time job

HIGHLIGHTS:

Attractive BONUS + Extra Incentives

One-on-one coaching system

Career Progression

Frequent Bonding Events

Personal Development Training

RESPONSIBILITIES:

Meeting new clients and maintaining existing clients through marketing

Ensuring good customer service to uphold brand image

3 to 4 years' experience in Customer Service line.

Clearly explain solutions to customers and answer questions in a comprehensive and easy-to-understand manner.

Increased customer satisfaction ratings through positive service interactions.

Improved customer experience metrics e.g., call resolution time, first contact resolution rate.

Enhanced internal knowledge base with information gathered from customer inquiries.

REQUIREMENTS:

Team Player

Good Learning Attitude

Citizen or PR preferred

Elite Entertainment Welcome you to join our team