Client Success Manager - Singapore - SILICON BOX PTE. LTD.

Description

Position Summary

Account Management Specialist is responsible for customer order planning including management, logistics arrangement and other ad-hoc services to customers. This is not a sales position, but a key functionary in post-sales account management needed to drive success in execution.

Candidates must have proven success in executing on manufacturing requirements, supply chain management and support for enterprise level clients, preferably in semiconductors manufacturing and/or packaging.

Key Responsibilities

• Support Quarterly Business Review meetings for existing clients
• Lead sales order creation for billing and shipment, post-sale
• Work with IT to develop reports for customers and maintain the quality of these reports
• Brief internally the changes in customer requirements according to customers' specs
• Update clients on changing product specifications and processes related to their business
• Work with internal teams and customer and be responsible for customer order planning and execution by

1. Provide visibility for incoming wafers.
2. Provide instruction to execute orders and coordinate the priorities of orders
3. Provide WIP status, ship-out plan and finished good information to customers
4. Arrangement of customer wafers to fulfill Forecast / AOP/Customer Shipment requirements
5. Attend to customer enquiries and complaints
6. Upselling

• Other ad-hoc activities assigned by the management.

Requirement

• Degree in Business, Finance, Engineering, Project/Supply Chain Management
• Min 5 years' experience leading customer service for enterprise level clients. Internships do not count as experience, must have been responsible for revenue goals
• Proven track record of success in client engagement, upsell, and execution outcomes. Must have basic understanding of manufacturing expectations, willingness to understand technical details and client requirements, and ensure outcomes
• Experience on team leading and management a plus
• Liaise and coordinate with customer as well as internal engineering, production, logistics, sales & planning teams
• Must take ownership and possess strong problem solving, communication and interpersonal skills
• Ability to work under pressure in a very dynamic environment