it infrastructure engineer - Singapore - NET ONE ASIA PTE. LTD.

NET ONE ASIA PTE. LTD. Singapore

16 hours ago

Description

Roles & Responsibilities

You will be part of the Managed Services team. Your responsibilities include technical administration, maintenance and troubleshooting. You are expected to work with our client to ensure IT Support Services are delivered based on agreed service level definition, much to the satisfaction of both customers & company. Managing customer's expectation is part of your job scope, which required of you to work closely with external & internal project team members. You are expected to be a fast learner, to acquire technical implementation skill as and when needed due to business requirements. You need to have a strong analytical and problem-solving skill, so as to excel in supporting our customers.

KEY RESPONSIBILITIES

Monitor condition of server, apps and security measures
Identify, log and resolve technical problems of the scope (Incident Management)
Ensure that work is carried out within agreed service levels (Service Request / Incident / Change / Patch Management)
Respond to site to troubleshoot, diagnose and rectify faults
Liaise and coordinate the recovery of systems
Identify potential changes and system improvements for consideration and implementation (continuous improvements)
Create, maintain and distribute reports of progress to service delivery manager.
Any other ad-hoc tasks assigned

JOB REQUIREMENTS

Good knowledge of Vmware and Nutanix
Good knowledge of EMC and Huawei storage systems
Good knowledge of windows operating systems, Clusters, NLB, or Unix
Good knowledge of Solarwinds, Qradar
At least 5 years of relevant working experience in infrastructure support is required for this position.

SOFT SKILLS:

Self-driven and must be effective in working both independently and in a team setting, with minimum supervision.
Good problem solving and logic skills
Good communication skills (verbal and written) in English
Excellent customer management skills

QUALIFICATIONS:

Diploma or Bachelor degree in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
Information Technology Infrastructure Library (ITIL) foundation certification

Tell employers what skills you have

Management Skills
Data Storage systems
Troubleshooting
VMware
Problem Solving
Unix
Administration
Information Technology
Soft Skills
Windows Operating Systems
Customer Management
Solarwinds
ITIL
Incident Management
Service Delivery
Infrastructure Support
Business Requirements

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