Account Manager - Singapore - Dentsu Aegis Network

Dentsu Aegis Network

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

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Description

The purpose of this roles is to support the Client Director in delivery on the account, managing the capabilities and team to ensure on-time delivery and excellence in execution.

This is a key role in driving collaboration internally and externally with the client and partners.

Job Title:
Account Manager

Job Description:

Staff

Direct Reports

Responsible for mentoring and training of all Account Executives in client management, campaign management and professional ways of working aligned to direction of Account Director
Produce clear and specific staff development plans including milestones necessary for career progression
Ensure regular session with direct reports to share feedback in line with staff development plans, agency updates and create space to share any issues or concerns

Agency Wide

Connect with peers / wider agency account groups for knowledge sharing
Actively share new opportunities within the business
Act as a mentor for junior members of staff

Product

Understand which tools are available and how to use them to develop a strategic media platform / produce
Adopt and translate MB2B strategic planning framework as needed by client (touchpoint journey, strategic insight, planning framework)
Actively participate in and host (where appropriate) agency training session as well as proactively seeking training based on identified gaps in the agency / areas needed to upskill
Responsible for producing and maintaining MB2B standard of client documents under guidance of Account Director (reporting, recommendations, planning, media plans)

Vendors

Responsible for selection of vendors aligned to campaign goals
To share key updates regarding core accounts with priority media vendors
Set SLA or ways of working with vendors in line with client requirements to ensure seamless activation
Participate in agency training sessions and proactively identify relevant vendors aligned to account goals
Attend vendor meetings or events to build profile of MB2B

Clients

Foster strong working relationship with our clients through
Responsive communication
Strict adherence to SLAs
Provide clear point of view on all opportunities, asks and recommendations
Accurate, succinct and clear documentation (reporting, recommendations etc)
Seek to understand category and business of key accounts that is used to advise media planning and implementation
Ensure strong understanding and clarity of client asks and business needs (i.e. understanding the business reason for running a campaign)

Financial

Ensure all finance deadlines are met and finance is loaded accurately
Responsible for campaign pacing and correct implementation / QA process followed to mitigate any financial implications impacting revenue
Ensure team is delivering in line with scope
Understand each account's scope of work and identify opportunities that are out of scope

Network

Look at connecting within wider MB2B / Dentsu business based on client's ask
Understanding specific client ask and determining whether there is capability within broader media / MB2B / Dentsu business via advisement with Account Director / Client Services Director

Culture

Actively participate in MB2B culture defined by: day to day interactions with colleagues; participation with social events; involvement in additional work projects such as new business pitches / brainstorming as appropriate
Champion MB2B within Dentsu network by demonstrating a passion and willingness to share details on our capabilities / client portfolio

Location:

Singapore

Brand:
Dwa

Time Type:
Full time

Contract Type:
Permanent