Assistant Housekeeping Manager - Singapore - CAPELLA HOTEL, SINGAPORE
Description
The Assistant Housekeeping Manager manages the day-to-day housekeeping operations to ensure consistently high operating standards in every area of housekeeping.
He/she develops operations plans, implements housekeeping operating procedures and service standards, and monitors the department's adherence to these performance requirements.
A. Manage Housekeeping and Laundry Operations
- Develop operations plans for the department
- Review manpower allocation for work assignments
- Schedule manning levels based on occupancy levels and operational requirements
- Monitor VIP arrivals and ensure rooms are set up according to their preferences
B. Drive Service and Operational Excellence
- Conduct daily line ups and monthly departmental meetings
- Manage service recovery for escalated guests' concerns and feedback
- Effectively implement housekeeping policies and procedures
C. Manage Human Resources, Finance and Report Management
- Review housekeeping reports to monitor and report departmental performance
- Support budget forecasting processes for the department
Talent Profile:
1. 5 years' experience in Housekeeping, preferably in a similar upscale property
- Minimum 3 years of experience in a managerial and leadership role
- Knowledge of proper cleaning techniques and requirements, use of equipment, and chemical handling
- Team player with positive attitude
- Detail and service oriented
- Ability to prioritize, organize, and delegate work
- Ability to exercise good judgement and provide guidance
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