Deputy Station Manager, Bukit Panjang LRT - Singapur, Singapore - SMRT Corporation Ltd

Description

Job Purpose

The Assistant Station Manager supports the day-to-day operations of the LRT stations.

He works in a fast-paced and customer-facing environment, and possesses a service-oriented mindset and pleasant disposition. He is able to multi-task effectively when responding to train, station and wayside operation requirements.

Responsibilities

Responsibilities:

• Ensure a safe and secure travel experience for our commuters.

• Ensure the delivery of excellent commuter-centric customer service experience focusing on care and comfort.

• Ensure delays and incidents are responded promptly and handled appropriately.

• Take personal responsibility, commitment and integrity to fulfil the Critical Work Functions and Key Tasks assigned herewith.

Support station operations and requirements

• Provide excellent commuter-centric customer service at station

• Conduct security patrol within station premises

• Conduct checks to ensure station equipment are in good working condition

• Respond to alarm status promptly e.g. fire alarm, ESP, etc.

• Perform crowd control to facilitate the movement of commuters at station concourse and platforms

• Carry out first-line recovery of trains, station and trackside equipment

• Perform administrative duties

Support train operations and requirements

• Provide excellent commuter-centric customer service in train

• Man revenue service train, handle train defects and operate train when required

• Perform sweep train operation to ensure system is safe before revenue service.

• Conduct security sweep on board trains

Comply with Rules, Regulations and Procedures

• Respond to rail incidents and/or accidents in accordance with assigned roles and responsibilities

• Communicate operational and service information to relevant staff and commuters during rail incidents and/or accidents

• Assist in the investigation of rail incidents and/or accidents

• Operate trains as instructed by Operations Control Centre

Support continuous improvement activities to enhance service reliability

• Propose workflow improvements to enhance operational efficiency of station and trains operations

Qualifications & Work Experience

Skills

Technical skills include:

• Basic computer literacy

Generic skills include:

• Customer-service oriented

• Likes to work with people of all levels

• Committed and has passion for work

• Positive and open mind-set

• Meticulous and alert

• Ability to take initiative to make changes for better organization efficiency and effectiveness

• Ability to work independently and be a good team player

• Ability to work under stress and pressure

• Ability to communicate effectively and clearly

• Effective interpersonal skills

• Proficient in English and preferably in one other official language