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- To supervise, direct, integrate and control all activities relating to guests and to upgrade the service level standards of the hotel.
- To determine daily room requirements and ensure guest's special requests are being checked, room blocked as per guest's request.
- To take charge and ensure preparation work is done prior to groups check-in.
- To receive and attend to VIPs, wedding couples and regular guests in the absence of Guest Services Manager
- To brief and update Guest Services Officers on events and latest developments.
- Positive work attitude and team player.
- Good communication and public relations skills.
- Able to perform rotating shift.
Client Services Manager - Singapore - MOMENTUS HOTEL ALEXANDRA
Description
Roles & ResponsibilitiesTo assist the Guest Services Manager in the supervision and control of Front Desk operations and the carry out of all guest service duties.
Requirements
Microsoft PowerPoint
Upselling
Customer Service Oriented
Microsoft Office
Quality Assurance
Housekeeping
Customer Relationships
Adaptability
Customer Satisfaction
Customer Service
Service Delivery
Hospitality