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- Identify and resolve application issues encountered by users.
- Perform upgrading of application software.
- Responsible to drive all technical and functional issues towards closure
- Perform diagnosis, investigation, resolution, coordination with business, application owners, and infrastructure support.
- Assist in compiling data and material for presentations.
- Interface with other technical support personnel, engineering and product management to escalate and resolve issues.
- Conduct feedback from users. Evaluate and perform changes as a form of continuous improvement.
- Co-ordinate and involve in SIT, UAT application testing.
- In charge and perform Software Release Management.
- Co-ordinate and work with customer on for software release and application release and testing.
- Deployment of patches in multiple environments and tracking the same.
- Perform troubleshooting and resolve Portal and application related incident based on SLA.
- Provide evidence, root cause, finding and resolution in the incident report.
- On 24 x 7 standby and be back in office as and when required.
- Require in depth support on ITSM based on Jira Platform.
- Support on business application. (Training will be provided on business application) REQUIREMENTS
- Degree in Computing/ Computer Science/ Computer Engineering/ Info Systems / EEE or equivalent
- Graduate with good learning attitude and relevant experience can be considered. Candidates with more experiences can be considered for senior roles.
- Familiar to full-stack development and understand concepts of software engineering.
- Knowledge of Agile Development methodology.
- Knowledge of coding languages.
- Programming experience.
- Knowledge of databases.
- Have experience in conducting SIT and UAT.
- Ability to write test plan and test cases.
- Ability to perform software testing.
- Ability to learn new software and technologies quickly.
- Ability to follow instructions and work in a team environment.
- Good team player with critical thinking, analytical and creative problem-solving skills.
- Detail-oriented.
- Be open to challenges and ability to accept new roles and assignment whenever required.
- Ability to work under extreme pressure.
- Ability to work during office hour and provide standby support after office hour in a 24 x 7 operations environment.
Organizational Change Management Specialist - Singapur, Singapore - Helius
