Accounts Receivable Admin - Singapore - ABRY PTE. LTD.

ABRY PTE. LTD.
ABRY PTE. LTD.
Verified Company
Singapore

1 week ago

Wei Jie

Posted by:

Wei Jie

beBee Recruiter
Description
Provide timely response and manage escalation to relevant parties to resolve patients' enquiries

  • Stakeholder management including liaising with 1FSS appointed contact center vendor and PHIs to build and maintain a strong working relationship.
  • Preparation and review of reports on call statistics for submission to the relevant stakeholders.
  • Manage the Data Analytics team to generate weekly and monthly reports of Accounts Receivable (AR) teams for presentation in monthly internal and external AR meetings
  • Attend meetings with respective internal and external stakeholders and management and where necessary, on contact center related matters.
  • Assist in monitoring and tracking of AR's Service Level Agreement (SLA) and KPIs of the respective AR teams.
  • Responsible in annual budget exercise
  • Recruit, provide training and feedback on performance to staff within the Payment Enquiry Team
  • Any adhoc duties as assigned.
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