Safety Specialist - Singapore - SALT TALENT SEARCH PTE. LTD.

Description

SALT Talent is hiring Safety Specialist for an Information Technology client for 12-months & extendable contract role.

Requirement:

• Focused on understanding and ramping up on core work, by establishing and maintaining rapport with community members, other team members and key stakeholders
• Recognize case type/severity while de-escalating crisis and managing other people's emotions
• Focused on fully understanding policies and their rationale, while implementing them to ensure the best interest of our community is satisfied
• Working with Safety Lead to develop and enhance internal policies, processes and tools
• Ensure metrics driven performance
• Management of cases with varying complexities involving safety concerns, by using trauma informed methodology and best practices
• Implementation of emergency plans and ability to communicate them in an effective and sensitive manner to individuals needing support

Qualifications:

● 1-2 years of experience within in customer experience, mediation, social work, psychology, emergency services, or a similar role.

● Background in advocacy, crisis management, mediation, clinical/non-clinical social work, or e-commerce customer service.

● Humanitarian work or working experience with populations who have experienced various types of trauma will be a bonus

● Must be available for a regular schedule of 5 days work per week (1pm to 10pm includes one weekend), mutually agreed with your Lead, which may include weekend days and public holidays.

● Excellent interpersonal and communication skills, both written and verbal

● Ability to remain calm in time sensitive situations

● Detail oriented:­ you do your due diligence when completing an investigation.

If this sounds like your ideal job move, please reach out to me at alternatively you may apply via the system.

CEI No: R / EA No: 07C3147