IT Support Analyst - Singapore - TD Bank

TD Bank

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

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Description

Work Location:

Singapore, Singapore

Hours:

40

Line of Business:

Technology Solutions

Pay Details:

TD Bank Group

Headquartered in Toronto, Canada, with ~95,000 employees around the world, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD).

TD offers a full range of financial products and services to over 27.

5 million customers worldwide through four key business lines:

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Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA.
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U.S. Retail including TD Bank, America's Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD's investment in Schwab.
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Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance.
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Wholesale Banking including TD Securities and TD Cowen.

TD had CDN$1.9 trillion in assets on July 31, 2023.

TD also ranks among the world's leading online financial services firms, with more than 16 million active online and mobile customers.

The Toronto-Dominion Bank trades on the Toronto and New York stock exchanges under the symbol "TD".

Job Overview

Responsibilities

Provide Follow-TheSun support for Core, Credit & Business Banking portfolios adhering to ITIL process for incident, change, problem & knowledge management.
Proactively monitor Canadian end of day batch in both distributed & mainframe environments, log incidents in ServiceNow and resolve or escalate to L3 to resolve.
Monitor ServiceNow queue, ensure team picks up items within SLA and follows protocol.
Help team when working on incidents or with engaging Infra L3/Infra teams in calls.
Manage shift rota and ensure resource availability throughout the week.
Facilitate calls with L3 to speed up resolution of problem records to reduce incidents.
Assign change tasks on time and ensure team reviews & actions per plan.
Identify opportunities to reduce manual work and drive efficiencies.
Monitor progress of critical incidents and provide timely management updates.
Always adhere to TD's standards and policies & follow disaster and business recovery plan.

Job Requirements

Tertiary education & preferably with ITIL V3/V4 certification.
Have a deep understanding of ITSM concepts such as Incident, Problem, Service Request & Change management practices.
Work independently / as a team player as the situation demands and with mínimal supervision, attend occasional offshift calls and flexible with schedule.
Follow standards and protocols defined without deviation.
Due to the need for interactions with colleagues in North America, the working hours will be 8.30 AM PM / 12.30 PM PM with an hour of break, 12 X 7 coverage including public holidays, with weekly time offs. Hybrid working arrangements are available as well.

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve and creating an environment where every employee has the opportunity to reach their potential.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.

Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing.

As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential.

Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals.

Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, t