Client Success Manager - Singapore - 8020 MHWIRTH (SINGAPORE) PTE

Description

About us

HMH is a premier drilling solutions provider – delivering a broad portfolio of products and services that are designed to be the safest and most efficient in the industry.

In addition to our land and offshore capabilities, we have expertise in subsea mining, geothermal, onshore and offshore construction, and onshore wind industries.

HMH has a global presence spanning five continents with offices in 16 countries.

HMH is a frontrunner in developing and providing automation and digital solutions for our drilling customers to support their endeavor to improve efficiency and environmental footprint.

Equipped with its brilliant team of engineers, HMH is committed to actively exploring opportunities in other industries.

For us, this means new opportunities and challenges that we need creativity and great minds to solve in our efforts to innovate our future.

SummaryMaintain good relations with the customers to meet the customer and regulatory requirements incorporating MHWirth's equipment and technology for After Sales, Spare Parts, Overhaul and Training.

Job Responsibilities

Act as single point of contact towards the client. This includes professional and accurate monitoring of all on going activities towards dedicated rigs/customer(s).

Ensure strong customer relationship through regular customer meetings and other physical appearances in customer's offices.

Build, maintain and develop customer relations by providing a complete overview over historical and on-going activity.

Initiate sales activity of the complete DLS portfolio, supported by the PUs and DLS management.

Initiate and execute minor service activities, major service projects will be handled by dedicated PMs on behalf of the SAM.

Evaluate and follow up reports from the service engineers.

Ensure feedback of operational issues and new business opportunities to PUs, Business Development and DLS management.

Be an active contributor to QuestBack and satisfaction feedback from customers.

Take personal responsibility for HSE and Quality.

Act as substitute for other SAMs whenever required, and assure substitution for own duties.

Control and report financial performance together with the cost-controller.

Perform work according to Aker Solution core values and work processes.

Required Qualifications

Education:
Bachelor's degree

from an accredited university or college (or a high school diploma with at least 5 years of relevant experience)


Experience:
Minimum 5 years

of relevant professional level experience


Skills and Abilities:
Good knowledge of drilling technology's emergency preparedness and response plan.

Five to ten years of relevant experience, knowledge of MH Drilling equipment is preferable.

Well-developed customer focus.

Excellent English skills, both written and oral.

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