Customer Support Specialist - Singapore - SPREAD TECHNOLOGIES SINGAPORE COMPANY PTE. LTD.
Description
Responsibilities
- Be familiar with company's trading platform and be uptodate on platform's campaigns / events;
- Follow communication procedures, guidelines and policies;
- Manage feedback & provide proper solutions within the service level time limits; ensure proper follow & resolution;
- Understand customer's needs and convert it constructive feedback to management;
- Continuously seek improvement to enhance team's performance and work efficiency;
- Go the extra mile to engage customers.
Requirements:
- Diploma/Degree in any discipline;
- Min. 3 years of experience in a customer service role under banking or financial industry
- Newly Graduate are welcome
- Knowledge in Helpdesk management tools and reporting;
- Fluency in English in communication and writing in order to liaise with Englishspeaking clients, multilingual capability is a big plus;
- Great passion to develop knowledge and career in fintech/crypto trading, knowledge of blockchain, crypto, and P2P payments is a big plus;
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit;
- Passionate for customer service industry and can accept to work under different work shifts including weekends and public holidays.
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