Operations Manager - Singapore - L E AUTOSHOP PTE. LTD.

Description

• Coordinate and oversee daily operations of the car shop, ensuring smooth workflow and timely completion of repairs and services.
• Monitor inventory levels of automotive parts and supplies, and manage stock replenishment to ensure availability for repairs.
• Ensure exceptional customer service standards are maintained throughout the shop.
• Conduct regular inspections and audits to identify areas for improvement and maintain high-quality service delivery.
• Ensure compliance with all relevant regulations and safety standards governing automotive repair shops.
• Recruit, train, and supervise technicians and support staff, providing guidance and support as needed.

• Oversee inventory levels, order new parts when necessary, and ensure that the shop has the necessary resources to complete repairs promptly.
• Handle customer inquiries, complaints, and feedback.
• Implement quality control measures and ensure that all repairs meet industry standards and customer expectations.
• Ensure that the shop complies with all relevant regulations, such as environmental regulations and safety protocols, reducing the risk of fines or legal issues.
• Oversee the hiring, training, and scheduling of staff, as well as handle any personnel issues that may arise.

• Proficiency in using inventory management software to track automotive parts and supplies, manage stock levels, and generate reports.
• Understanding of automotive parts, components, and repair processes to effectively manage inventory, assist technicians, and ensure quality control.
• Knowledge of quality control techniques and methodologies to maintain high standards of repair and service quality.
• Basic understanding of automotive mechanics and repair procedures to communicate effectively with technicians and troubleshoot issues as needed.
• Proficiency in project management methodologies to plan, execute, and monitor various operational projects and initiatives within the car shop.
• Strong leadership skills to inspire and motivate a diverse team, delegate tasks effectively, provide guidance and support, and foster a culture of accountability and continuous improvement.