Customer Relations Executive - Singapore - TaF

TaF

Verified Company

Singapore

10 hours ago

Posted by:

Wei Jie

beBee Recruiter

Description

is looking for a detailed and structured

Customer Relations Executive who is interested in analysing data, great with customers and familiar with digital technologies. Your role is key in ensuring that payments for products and services are duly collected and recorded in our central database system to ensure full delivery of our services.

Here's What You'll Do Day to Day

Attend to customer enquiries on courses, course contents, and types of funding
Filter sales enquires to relevant respective programme advisors to secure leads
Ensuring customer satisfaction from pointofsale conversion to student competency/the end of qualification/module
Create relationships with corporate entities to ensure the satisfaction of their student representatives
Assist and make necessary arrangements for student requests (e.g change of intakes, reassessments, withdrawals)
Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution
Develop, test, and implement ways to improve or digitalise student onboarding
Innovate and implement new ways to ensure customer satisfaction

Here's What We Are Looking For

Strong communication and active listening skills
Familiar with technology systems and practices
High level of responsibility and ability to work within tight timelines

Here's What Is Minimally Required

Higher Nitec or equivalent and above
Experience in customer service will be an added advantage
Able to work on the weekends or on Public Holidays
Proficient in Microsoft Excel
Proficient in Chinese/Mandarin will be an added advantage

About :

With the mission to inculcate the attitude, skills and knowledge for the development and integration of the têxtile and fashion industry, aims to be the global fashion school without boundaries.

Being the first Continuing Education and Training Centre (CET) in Singapore, we offer specially designed courses and programmes to prepare our students for a creative career as well as to help industry professionals develop and specialise.

As a big family, we are building a culture that inspires you to cultivate an agile thinking, build your growth mindset, enhance your customer obsession and most importantly, learn to care for one another.

We are also constantly seeking and leveraging on technology to solve problems and transform the way we work in order to achieve the most efficient outcomes.

If these are some of the qualities that interests you to be part of our big family, we would like to hear from you