Training Administrative Executive - Singapore - SAMARITANS OF SINGAPORE LIMITED

Description

This role will support the daily administration and coordination of training programmes rolled out by the Samaritans of Singapore Limited (SOS) for all prospective trainees. This role contributes directly to the success of the mission of the SOS' Training and Development Department (T&D) – increasing touchpoints through training and equipping so that everyone can be an available to anyone in crisis.

The Training Administration Executive reports directly to the Deputy Director (DD) of T&D. He/she may also assist the Principal Trainer towards the successful administration of all courses.

Duties and Responsibilities:

• Manage end-to-end training administration on the Organization's internal Training and Learning Management System (TLMS) and the SSG Training Provider Gateway (TPG)
• Support the Deputy Director or Manager in the maintenance of training SOP, workflow, and policies to meet government regulations
• Serve as the primary point of contact for inquiries coming from prospective trainees, staff and volunteers by handling communications relating to training ie emails and phone calls
• Screen prospective trainees and recommend SOS training programmes suited for their job level or requirements
• Manage the entire registration process which includes processing, accepting, and sending confirmation emails to prospective trainees
• Support communication efforts related to training, including announcements, dissemination of training materials and certificates, or reminders
• Monitor and track attendance, progress and completion of all training programs, adhering to the SSG-funding requirements
• Input and maintain accurate records and data on the Organization's TLMS and on TPG to meet funding requirements, and for future audits and references
• Liaise with external vendors and manage training-related resources, ensuring timely delivery and cost-effectiveness
• Work with finance on the billing processes
• Manage withdrawal, waivers, appeals or other trainee circumstances related to training
• Provide onsite logistical and administrative support eg attendance, refreshment
• Update training and course information on SOS' websites or collaterals
• Support internal and external audits on training processes and documentation, ensuring compliance and transparency.
• Willingness to undertake any other administrative duties assigned by Management.

Relevant Experience:

• 2 years of experience in Education or Training Administration
• Possess good IT skills and familiar and able to navigate SSG or TMS portals independently
• Highly meticulous and detail-oriented
• Able to work in a fast-paced environment to meet the required submission timelines by SSG
• Possesses good interpersonal skills to liaise well with Adjunct trainers and prospective trainees

Behaviour Traits & Attitude:

• Self-motivated
• Good team player
• Able to work independently with minimum supervision
• Good problem-solving and analytical skills
• Good interpersonal and communication skills