Operations Manager - Singapore - Singapore Top Immigration

Description

• Competitive incentive and benefits
• Growing company
• Friendly and Positive Working Environment
• 5 days week

• Lead and manage the customer service and sales team with a strong focus on consistent delivery of excellent customer service experience.
• Works independently and takes ownership of issues and provides accurate and proper reports to the Management Team.
• Oversees daily operations and ensuring customers and employees safety and full compliance of all procedures and processes.
• Embed a customer centric mindset and culture of service leadership in the organization by providing training, feedback and coaching on desired service behaviors.
• Responsible for back end administrative duties.
• Proactively feedback and provide suggestions to improve operational efficiency
• Ensure timely submissions of Reports to Management Team.
• Improve management reporting, information flow and management, business process and organizational planning within the customer service /operations team.
• Managing and working closely with all departments in the formulation and implementation of training and coaching programs

• Min. Diploma Holder
• At least 3 years' experience in Operations/ Customer Service
• Excellent interpersonal and communication skills
• Strong people management skills and leadership qualities
• Resourceful, good team player and able to multitask.
• Knowledge in Immigration field will be added advantage

• Monday to Friday

• Performance bonus

• Management: 2 years (preferred)