Services Solutions Architect - Singapore - CA (SINGAPORE) PTE. LTD.

Description

Roles & Responsibilities

The Services Solutions Architect (SSA) is primarily responsible to lead the technical pre-sales engagement with customers through the following activities:

• Working in close partnership with the core sales, services sales and delivery teams to understand desired customer outcomes, technical objectives, and services requirements
• Design high level solutions to meet the business outcomes and IT objectives
• Development of Vision for the Solution, Strategy and Services Roadmaps
• Ability to think past individual products and create end to end solutions to meet the business outcomes
• Effectively communicate the proposed services architecture to the customer, partners and project teams to demonstrate its tangible value
• Ensure that proposals, services solution designs and Statements Of Work are technically sound, deliverable, competitive and representative of market leadership in the application of technology to addressing business outcomes
• Assist with the completion and response of customer issues RFI's, RFQ's and RFP's
• Ownership of the technical components of the Statement of Work including pre-requisites, responsibilities, technical scaling factors, out of scope items etc.
• Accurately define role based Level Of Effort required to deliver the solution in line with VMware best practice and support guidelines
• Facilitate accurate, timely and efficient handover of projects from the sales phase to delivery
• Author blogs, technical articles and white papers based on experiences
• Speak at events such as VMworld, Sales Kick-Offs, Technical Summits etc.
• Provide lessons learned feedback to Services Sales, Delivery Management and Engineering based on customer feedback
• Creates artefacts and manages collaboration with PS Engineering
• Adhere to VMware PS sales process and methodologies on all opportunity pursuits
• Mastery of necessary tooling including PS Solution Builder
• Maintain proficiency in VMware service offerings, value propositions, and representative case studies
• Support Field enablement of Client Solution Executives (PS Client Sales Execs), CSAs, inside Client Sales Execs and iCSAs based on domain expertise
• Mentoring of peers and more junior CSAs as appropriate
• Lead internal enablement and community discussions around emerging technologies
• Obtain continuous feedback from the field, including customers, bringing IP back to corporate teams and making recommendations on future service offerings
• Working with PS Client Sales Execs help to scrub franchise specific forecasts to provide the best possible view for the business
• Confidently gather use case requirements and solution designs while functioning as an advocate for "Best Practices" and driving adoption of VMware solutions
• Ensure the solution being delivered is fit for purpose, referencing the initial business goals and objectives of the project through strong governance
• Maintain up to date high-level technical knowledge of the VMware product line and future product direction and expert level knowledge of your specialist domains

Requirements:

• You adopt a solutions sales/ consultative selling approach to sell business and IT outcomes, calling on your understanding of the VMware product range and services offerings in an industry context.
• You have a broad range of product knowledge, technical architectural design and hands-on experiences in VMware vSphere, NSX, Cloud management product (e.g. vRA, vCD etc.), DevOps tools, and End User Computing in medium to large environments.
• You are familiar with broadly accepted architectural frameworks (e.g. TOGAF, ITIL etc.), Project Management (e.g. PMP, Prince2), as well as working knowledge for third-parry infrastructure and/or cloud native products and solutions (e.g. Microsoft, Red Hat, Cisco, Dell).
• You are able to generate proposals that are commercially sound, deliverable and compelling, and experiences in producing and reviewing Statements of Work for services.
• You are empathetic, and harness the 'one VMware team' spirit to collaborate in a multi-competency environment (sales, presales, generalist, specialists).
• You have developed strong relationships with regional IT decision makers in Government, Enterprise, and/or Commercial accounts, and are able to adapt internal and external communication to a target audience.

Tell employers what skills you have

technology roadmaps
DevOps
Architect
Architectural
Technical Presales
PRINCE2
VMware
RFQ
Architectural Design
VMware vSphere
RFI
Red Hat Linux
Windows Operating Systems
liaise with end-users
PMP
TOGAF
RFP
Product Strategy Roadmap
ITIL
Delivery Management