Director of Retail Operations - Singapore - HUBBED PTE. LTD.

Description

Company Description

Our client is Singapore's first international multi-brand beauty retail store. Keeping up with

the latest trends, they aim to capture the hearts of beauty shoppers with a wide range of

luxury beauty products including skin & and body care, fragrances, and makeup. By curating the best beauty brands from across the globe and offering them at affordable prices, we aim to simplify and elevate your shopping experience with premium products handpicked by us.

Job Descriptions

We are seeking a dynamic and strategic-minded Head of Retail to lead our beauty retail

business to new heights. As the Head of Retail, you will be responsible for driving sales

growth, enhancing customer experience, and developing retail expansion plan. Your strong

leadership, analytical prowess, and deep understanding of market trends will play a critical

role in shaping the success of our beauty retail operations.

• Develop and execute a comprehensive sales strategy to achieve revenue targets and

market share goals.

• Analyze sales data and market trends to identify growth opportunities and potential

areas of improvement.

• Lead the retail team to drive exceptional performance, fostering a culture of accountability and innovation and driving retail operations excellence.

• Collaborate with cross-functional teams to create an exceptional customer journey in-

store.

• Work with the Marketing team to implement strategies to enhance customer engagement, loyalty, and retention.

• Monitor customer feedback and insights to continually improve the overall shopping

experience.

• Work closely with the Category team to curate a compelling product assortment

aligned with current beauty trends and customer preferences.

• Utilize market intelligence to identify emerging beauty trends and incorporate them

into the product mix.

• Optimize visual merchandising and store layouts to maximize sales potential.

• Stay updated on industry trends, competitive landscape, and consumer behavior to

make informed business decisions.

• Conduct regular analysis of competitors' strategies and offerings to maintain a

competitive edge.

• Develop and manage the annual budget for the commercial department, allocating

resources effectively to achieve business objectives.

• Monitor expenses and financial performance to ensure alignment with budgetary

constraints.

• Provide strong leadership, coaching, and guidance to the retail teams, which includes

leading the team to develop an education program for the retail team.

• Foster a collaborative and innovative work environment that encourages continuous

learning and growth.

Requirements

• A passion for beauty and a strong sense of creativity.

• Relevant experience in commercial or sales positions, with hands-on exposure in

Singapore and region.

• Regional retail expansion planning experience in retail industry is a plus.

• In-depth knowledge of the beauty industry, including trends, brands and consumer

preferences.

• Strong analytical skills with the ability to interpret sales data, market insights, and

financial reports.

• Exceptional communication, negotiation, and relationship-building skills.

• Strategic thinker with the ability to translate ideas into actionable plans.

• Proficiency in using sales and data analysis tools.

• Previous experience in managing and developing high-performing teams.

• Demonstrated ability to thrive in a fast-paced and dynamic environment.