Service Ops Engineer - Singapore - WSH Experts Pte Ltd

WSH Experts Pte Ltd

Verified Company

Singapore

4 days ago

Posted by:

Wei Jie

beBee Recruiter

Description

Published- March 18, 2023- Location- Singapore, Singapore- Job Type- Full-time
Description:

Job Description & Requirements:

Responsibilities

Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
Develop mitigating and/or preventive solutions
Level 2 support include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement.
Log the issues received, track and monitor the progress of fixes in a timely manner, according to established Service Level Agreements (SLA)
Involvement in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.
Assist and involve in change management process (Change Approval, Implementation, Testing, Deployment and verification)
Work with various internal teams (Infra/Database/Security/Cyber Defence/Data Centre Ops) to detect and remediate incidents, problems and changes.
Provide periodic updates and reports to internal and user management

Requirements:

A recognized diploma / degree in IT or related discipline
At least 4 years of handson experience in software development and maintenance support
Possesses an excellent understanding of business requirements and IT strategies
Possess strong MS platform knowledge and skills. Preferred knowledge in MS Dynamics CRM..
Excellent knowledge of programming / systems analysis, quality assurance, prototyping, construction, integration, and migration functions
ITIL v3/v4 certification and strong serviceoriented experience / background preferred

Salary Range:

- $6,000 - $7,000
Min Year of Experience: