Infrastructure Operations Lead - Singapore - ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD.

Description

Lead the overall day-to-day work of the infrastructure operations ensuring events and/or incidents are responded to in adherence to established processes

Institute strong governance to lead and direct infrastructure operational team with standard operating procedures (SOPs) and workflows

Ensure that existing procedures are followed and that all procedures are documented in accordance with guidelines

Explore new solutions and technologies, integrate learning and recommendations for operational efficiency and continual improve of the infrastructure for better user experience

Identify and define service delivery risks and offer, own, and manage risk mitigation strategies

Identify chronic operational and security issues, and ensure they are managed appropriately

Provide overview of operational challenges, risks and opportunities to leadership team

Manage and escalate roadblocks that may jeopardize operations, infrastructure, and SLAs

Oversee the operational personnel' daily tasking and serve as a mentor to provide leadership to operational personnel

Escalate issues to leadership in a timely manner with appropriate information regarding risk, action times and root cause analysis

Recruitment, hiring, managing, supporting and career development to infrastructure operation personnel

Requirements

Degree in Computer Science, Information Systems, or related discipline or equivalent experience

Minimum 5 years of relevant work experience in the security operational field. Experience with SOC environment will be ideal

Demonstrates broad knowledge of infrastructure technologies, trends and strategy

Provide in depth technical expertise for both tactical and operational initiatives

Strong analytical skills to define risk, identify potential threats, and develop action/mitigation plan.

Strong knowledge of Information Systems Security

Good knowledge of Windows/LINUX Operating System, Storage, Networking and Backup solutions

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