Customer Service Executive - Singapore - Ministry of Education

Ministry of Education
Ministry of Education
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description

What the role is

  • As a Customer Service Executive in the Student Placement and Services Division, you will work with a team of customer service professionals to resolve customers' queries and deliver a positive customer experience.

What you will be working on

  • Understand customers' needs, provide complete and relevant information, and resolve customers' queries in a professional and timely manner
  • Manage cases in the best interests of MOE and the customer
  • Capture customer interactions accurately in relevant IT systems
  • Sense emerging trends and issues, and recommend improvements to enhance the endtoend customer experience

What we are looking for

  • Ability to manage concurrent workstreams and work well in a fastpaced environment
  • Excellent interpersonal and communication skills (both written and verbal)
  • Experience in customer service would be preferred
  • Good working knowledge of contact centre environment, key performance indicators and best practices would be an advantage

Note:

The medical examination is part of the selection process and does not indicate that you have been offered the appointment.

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