Team Lead - Singapore - EVO OUTSOURCING SOLUTIONS PTE. LTD.

EVO OUTSOURCING SOLUTIONS PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

**JOB DESCRIPTION:
- *

Ensure delivery of customer service standards and quality are met and exceeded through close monitoring of the team and service performance;
Ensure individual staff development, performance management and employee grievances;
Ensure prompt reply to customers' feedbacks and complaints;
Ability to identify training needs, advise, plan and organize and follow up training programs in order to increase staff knowhow and performance;
Develop knowledge module for each service and products;
Perform call calibration session on a regular basis with the Customer Contact Officers to ensure that there is standardization and consistency in the service performance;
Review processes and identify areas of improvement to improve efficiency within the team and department;
Familiarize with new procedures, guidelines, and product knowledge;
Handle adhoc assignments as and when assigned by superiors and management.

**JOB REQUIREMENTS:
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Min. Diploma/ Degree qualification or 45years of working experience in insurance administration, business processing with customer service;
Proficiency in Microsoft Office & database management
Word, Excel, PowerPoint, Outlook, Teams, vlookup, pilot table and macros are a plus;
Have good customer service concepts & best practices ethics;
Have good product knowledge and technical knowledge of Insurance policies will be an advantage;
Possess strong verbal and written communication skills;
Possess strong analytical, interpersonal skills;
Proactive and independent individual; and
Able to work effectively with mínimal management guidance and supervision;
High level of integrity takes accountability of work and good attitude over teamwork;
Takes initiative to improve current state of things and adaptable to embrace new changes.

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