Software support analyst - Singapore - Sciente International Pte Ltd

Description

Job SummaryWe are looking for an experienced Application Support Analyst who can provide technical support and assistance for our client's custom built software applications.Mandatory Skill-set

• Degree in Computer Science, Business Information Technology or related disciplines;
• At least 2-3 years of working experience in Application Support;
• Hands on experience of working on SQL, Linux/ Unix;
• Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
• Experience in supporting Microsoft application framework;
• Excellent communication and stakeholder management skills;
• Good critical thinking and analytical skills.

Desired Skill-set

• Exposure to CRM system, digital signage / inventory systems.

Responsibilities

• Handle IT Incident, Request, Escalation process and troubleshoot and resolve system application problems;
• Provide technical expertise on analyzing and providing best solution on complex technical issues in timely and efficiently;
• Engage with various teams on resolution and maintain effective communication between stakeholders;
• Manage vendor performance through service level management;
• Enhance existing support process to maintain/improve service level and quality;
• Support audit and compliance related activities.

Should you be interested in this career opportunity, please send in your updated resume to [HIDDEN TEXT] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website ).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639