- Field installs compliant and escalation.
- Monitor, trend, report, and drive improvement for product field performance matrix such as Perfect Acceptance (PA) and Dead-on-Arrival (DOA).
- Drive for completion of failure analysis on returned DOA instrument within 15 days upon unit arrival in iDepot.
- Drive completion of projects that are related to PA improvement.
- As Factory liaison to engage field service & commercial teams on returned product failure analysis and resolution updates.
- Collaborate and lead cross functional teams on product return related workflows such as investigation and refurbishment.
- Lead Factory Immersion Program, understand the needs of field service and improve on the program offering.
- Establish and maintain databases of field return instrument failures and its root cause.
- Perform data trending analysis, construct and execute design of experiments to address field return failure.
- To identify risk and provide recommendations for risk mitigation in area of responsibilities.
- Drive and implement continue improvements activities.
- Provide guidance and supervision to junior staff.
- 5 to 7 years of relevant experience.
- Good analytical and troubleshooting skills (proficiency in FMEA, 8D, 5 why and 4M1E will be added advantage).
- Strong organizational skills, attention to detail and accuracy, and the ability to work independently in a team environment are essential.
- Good knowledge and experience of the practical and theoretical requirement of quality management system in GMP facility
- Proficient in electro-mechanical and fluidics systems.
- Capable of liaising with business and product users to explain database concepts in simple terms.
- Team player with good interpersonal and communication skills.
- Independent and self-motivated.
- Able to identify components with different colors (using visual).
- Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience. (Systems Engineering, Electronics, Mechanical and/or Biomedical Engineering)
- Proficient in Phyton, Tableau and/or Excel will be added advantage.
- Experience in statistics and data visualization will be added advantage.
- Experience with FDA regulated medical device manufacturing Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
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Sr Engineer - Singapur, Singapore - Illumina
Description
What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.Position Summary
Responsible for performing troubleshooting and investigation on field returned sequencing instrumentation and related sub-module. Work with Engineering and Quality team for corrective and preventive action. Other responsibilities include failure analysis, quality improvement, process enhancement, cost reduction, engineering evaluation and system improvement.
Responsibilities:
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.
Position Requirements:
All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities
Preferred Experience/Education/Skills :
