Service Team Lead - Singapore - DAY ONE PTE. LTD.

    DAY ONE PTE. LTD.
    DAY ONE PTE. LTD. Singapore

    1 month ago

    Default job background
    $48,000 - $72,000 per year Customer Service / Support
    Description
    Roles & Responsibilities

    Responsibilities:

    • Assist in the Outlet Manager in the operations of outlet
    • Drive revenue, maximize profits and minimize costs of the outlet
    • Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
    • Ability in handling customers' feedback and maintaining high service standards
    • Responsible in maintaining overall cleanliness of outlet area
    • Form robust relations with team members and assist in their development
    • Manage staff discipline, appearance and work performance
    • Co-lead the team to achieve high quality services delivered to guests at all times
    • Responsible for recruitment, orientation and training of staffs
    • Responsible for monthly staff's schedule planning
    • Any other ad hoc duties assigned by the company

    Requirements:

    • Candidate must possess min. Diploma in Food & Beverage or equivalent
    • Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
    • Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
    • Strong customer service and problem solving skills
    • Strong planning and people management skills to lead a dynamic service team
    • Team player with excellent interpersonal and communication skills
    • Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
    • Able to work in fast-paced F&B environment
    • Able to commit shift work, weekends and public holidays
    • Proficient in MS Office applications for administrative work
    Tell employers what skills you have

    Ability to Multitask
    Management Skills
    Quality Control
    Aftersales
    Business Continuity
    Financial Management
    Administrative Work
    Business Acumen
    Purchasing
    MS Office
    Restaurant Management
    Team Player
    Customer Service
    People Management