Customer Service Assistant - Tuas, Singapore - MegaChem Limited

MegaChem Limited

Verified Company

Tuas, Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

_**Key Role & Responsibility Area:
- **_

1. Customer order processing
Prepare Sales Orders, Purchase Order (PO), Material Safety Data Sheet (MSDS), invoice, GRN and other related documentation as required

Liaise with customers on delivery status

2. Handling inquiries & complaints
Handling of customers' inquiries on stock availability, delivery date etc

Act as escalation for customers complaint for the team

3. Solving customer problems
Build and maintain good rapport with the internal and external customers to understand their requirements, obtain feedbacks and response to enquiries and service issues highlighted by the customers

Assist to resolve customers' issues and problems within the authority

4. Inventory management
Ensure proper procedure for inventory management, FIFO

Ensure that the product, batch and quantity are selected in accordance to proper inventory management procedure

Actual usage of inventory from toll blending, dilution etc must tally in the SAP system

Inventory planning of raw materials required in production

Verify supplier's DO and invoices

Monitor daily delivery

5.
Procedure management
Work closely with the team to develop an ISO-aligned Standard Operating Procedures (SOP) for the Customer Service function

Work with the relevant parties/ function to review and improve the overall customer service policies, processes and procedures to ensure efficiency and effectiveness of the day-to-day operation

6. Customer Relations
Ensure a good understanding of the customer's needs and service requirements - consistently measure and improve these

7. Health & Safety
Ensure that safe working practices are used and appropriate Health and Safety legislation adopted

Exercise responsibility for carrying out and adhering to the Health and Safety Policy and procedure

8. Others
Ensure that all regulatory requirements are met

Provide administrative supports such as documentation preparation, photocopy, filing and scanning

Any other duties and responsibilities as may be assigned by the superior or Management

- **Knowledge & Requirements:

- **_