Client Services Agent - Singapur, Singapore - JLL

    JLL
    JLL Singapur, Singapore

    Found in: Talent SG C2 - 2 weeks ago

    Default job background
    Full time
    Description

    JLL supports the Whole You, personally and professionally.

    Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

    Client Services Agent (Hospitality Concierge)

    Work Dynamics - Integrated Facilities Management

    Location: Dhoby Ghaut

    Client: Bank

    Assist Asst. Client Services Supervisor to manage the day-to day Client floor Operation in a professional manner while meeting client needs.

  • Need to be culturally sensitive, and perform work ethically and with integrity.
  • Follow policies and procedures in order to complete tasks efficiently.
  • Ensure Greeting upon receiving of clients and show to the destined meeting room
  • Updated in the booking system and called the User to inform the arrival of the clients
  • Beverages order are taken and served to the client
  • Good knowledge of the surrounding places ie: location of the ATM, restaurant, direction to the train station
  • Responds to requests for information, service, and assistance in a timely manner.
  • Actively support an environment that supports teamwork, co-operation & performance excellence
  • Have excellent communication and interpersonal skills.
  • To participate Department briefings and team meetings.
  • Ensure Operations procedures are followed to ensure service standards are maintained
  • Monitoring of guidelines and strategies to protect health and safety of staff and others, protect Client and Jones Lang LaSalle reputations. Report any issues or concerns back to Management.
  • Pro-actively manage Client expectations ensuring that the service levels are maintained.
  • Good Knowledge of the Client protocol
  • There will be cross team training.

    • Requirements

  • At least 2 years experience within the hotel/hospitality industry.
  • Strong and professional communication skills needed to deal with private banking clientele.

    • Location:

    On-site –Singapore

    If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table

    Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.