Customer Service Executive - Singapore - LEARNING POINT KIDS PTE. LTD.

LEARNING POINT KIDS PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Working Arrangement

Location
:
Parkway Branch

Work Days
:
Tuesday - Friday (10am - 7pm)

Work Days**:
Saturday (8am - 6pm)

**Job Responsibilities

Acquire and maintain strong knowledge of the organisation's programmes, services and processes
Keep abreast of latest MOE initiatives to stay relevant with customers' needs
Actively promote and upsell programmes to both prospective and existing customers
Attend to customers' needs and enquiries in a prompt and serviceoriented manner
Build rapport and maintain a positive relationship with all customers
Handle all walkins, phone and online enquiries in a professional and customeroriented manner
Handle registration, student movements (transfers / withdrawals) and payment collection in accordance with the centre's SOPs
Maintain an updated record of customer interactions, including inquiries, feedback and complaints
Escalate unresolved customers' feedbacks and grievances promptly to the Centre Manager or Management
Provide support and assistance to teachers and students whenever required
Maintain a strong communication link between teachers and parents to ensure a seamless client experience
Assist in other adhoc duties as assigned

**Job Requirements

Minimum Diploma holder
Strong proficiency in spoken and written English
Possess emotional maturity and passion for customer service
Good team player with ability to work with mínimal supervision
Able to work shift hours and on weekends (4 weekdays and 1 weekend)
Able to travel to other branch if required (relief duty: Thomson Plaza/Century Square/Oasis Terraces)