Service Manager - Singapore - Carrier

Carrier

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

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Description

Country:

Singapore

Location:

28 Teban Gardens Crescent, Singapore

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come.

From the beginning, we've led in inventing new technologies and entirely new industries.

Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

As a Service Manager, you will supervise Field Service Technicians, managing day-to-day priorities, solving client issues received by the team.

Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management

Key Responsibilities:

Coordinates, prioritizes, and resolves issues encountered by the team.
Optimizes the usage of manpower, standard time, equipment and energy of the team.
Escalates critical/complex issues that will impact the business and manage quality issues.
Contacts customer, collects feedback, and establishes and maintains good relationship with customers.
Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
Forecast, monitor and document financial performance against plan.
Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements.
Manage endend service delivery processes from renewals of contracts to service delivery and account receivable with aid of systems such as SalesForce, Smax, SAP.
Manage a team of service technicians direct reports, and a few inhouse subcontractors.
Manage parts, materials and tools procurement, and logistics scheduled maintenance, repairs and emergency service calls.
Engage in endend process with subcontractors, from quotations comparison to site deliverables to invoice.
Manage inventory, accounts receivable and bad debt.
New Chiller Coordination from site, including Inspection, Logistics, Unloading, Loading, Installation, Precommissioning, Commissioning, Extending Warranty to AMC support.
Responsible for contract renewals and simple repair quotations process.
Review work orders, invoices, and time reports for accuracy and to ensure efficient management of accounts receivable.
Drive EH&S initiatives, create EHS awareness and monitor compliance.
Responsible for KPIs such as productivity, field expenses, SA/SR revenue, renewal/capture/conversion rate, contract margins, PM completion%, connected assets targets at branchlevel.
Ensure adoption of tools by team in daily operations such as SalesForce, ServiceMax, SAP, Digital, Tech Quoting, SA renewal.

Requirements:

Degree in Mechanical / Electrical is preferred but Diploma with relevant experience is also acceptable
Passionate in picking up Mechanical (ACMV) knowledge
Meticulous and able to handle large volume of work with high accuracy
Strong in people management, coordination, and customer fronting
Independent worker who is reliable to deliver without supervision
Eagerness to learn and proactive attitude

Benefits
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees.

We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers.

We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation.

We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better.

This is _The Carrier Way_.

Join us and make a difference.

Carrier is An Equal Opportunity/Affirmative
Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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