Branch Manager - Singapore - Standard Chartered

Standard Chartered

Verified Company

Singapore

6 days ago

Posted by:

Wei Jie

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Description

Job:
Retail Banking

Primary Location:
Asia-Singapore-Singapore

Schedule:
Full-time

Employee Status:
Permanent

Posting Date: 12/Jun/2023, 2:40:00 AM

Unposting Date: 26/Jun/2023, 5:59:00 PM

Role Responsibilities
The purpose of the role is to

Manage the branch to achieve the team sales target by maximizing new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the differing segments, while ensuring robust sales process and stringent service standards in compliance with local regulatory requirements.

Implementation and oversight of the below responsibilities:

Drive and implement strategies

Accelerate client acquisition and penetration in target segments
Develop targeting strategies by Segment and geographic presence such as consideration and pullbased sourcing.
Inculcate a robust and deeprooted service culture
Ensure accurate and timely delivery of client journeys and scripts.
Work with stakeholders to ensure achievement of Segmentwise targets. Conduct root cause analysis and debottleneck issues as required.

Performance Measurement & Tracking

Responsible for defining strategy for conversion of leads provided by Segment.
Work closely with Digital channels on fulfillment of Online acquisition and ongoing usage
Work closely with Segment, Product and Performance Management Teams to ensure overall performance standards and KPIs are met
Ensure high level of FLC and upkeeping the service standards in our touchpoints
Ensure deliverables in budget/ scorecards are met
Ensure contactability ratio of RM to clients

Ensure compliance and familiarity to standards

Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct
Timely completion of all mandatory risk and compliance training, including elearning by the set deadlines
Completion of all mandatory risk and compliance training and related compliance acknowledgements by each member of your team by the set deadlines
Demonstration of adherence to the Group Management Responsibilities policy and fair accountability principles
Prompt and decisive action when any risk and compliance weaknesses become apparent, addressing them in an appropriate timeframe, escalating where necessary, having carefully understood what happened and why
Develop, rollout, maintain and where applicable, recommend procedures and controls that meet / strengthen the requirements of Group and local policies and standards.
Ensure the teams are 100% compliant with rules and regulations, and ascertain adherence to operational risk controls and procedures in daytoday management
To be measured against the overall ORF standards of CR, and be accountable for adherence to Risk Assurance Framework laid down at group and country level.
To ensure good ratings in internal / external audits, governance, compliance and GIA reviews
Work with Country Learning and Talent Development/curriculum architects to set training standards at Country Level including those relating to compliance.
Work collaboratively with Financial Crime Compliance, AML, L&C on Client Due Diligence and KYC processes.
Provide input to governance and operational risk to define measures and controls for prevention of misselling, misrepresentation, fraud and for adherence to Treating Clients Fairly principles.
Ensure timely completion of CPD hours
Embed strong 1st line credit and conduct mindset and capabilities
Strengthen staff awareness/knowledge of cyber risk via training of "good" practices and lessons from market incidents

Financial Objectives

Maintain MIS accuracy and discipline, and ensure adequate control on payment of incentive to sales channels, vendors and agencies
Ensure effective resources allocation, capacity and cost management linked to participation model and related product / segment strategy and focus
Periodic review with stakeholders on the sales channel's deliverables and effectiveness
Deliver against budget/ forecast and ensure business delivery is done with good conduct

People Management

Coach, equip, empower and energize both the frontline and support staff to deliver the best result
Implement effective HR standards and strategies, manage succession plan, retain key talent, constant discipline in performance management.
Engage Training to address training needs, implement training roadmaps
Ensure sales channel's discipline in HR & training related matters
Be an effective agent of change and role model for talented staff throughout the bank
Establish effective FTE management and hiring to ensure seamless delivery of client experience at branches and hubs

Strategy

Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group's business strategy and model appropriate to